Last update: 29th September 2026
Our Rainwater Ltd,
The Innovation Centre
Rennes Drive,
Exeter,
England,
EX4 4RN
Our Rainwater® is a registered trademark of Our Rainwater Ltd.
Our Rainwater © 2026
The terms and conditions provided on this page, and any pages it links to, explain the terms that householders agree to by enrolling in this scheme.
Our Rainwater is delivering this downpipe disconnection project on behalf of South Gloucestershire Council as part of the River Frome Reconnected Project.
Householders in the target area with suitable roof areas, downpipes, and guttering will be eligible for this scheme. There are at least 100 installations available, which will be allocated on a first-come first-served basis, but we will endeavour to extend this where possible. Enrolment in this scheme does not guarantee that a product or installation is available to you, or that your property is eligible for an installation.
You must ensure that you have the permission of the property owner for any works undertaken through our services. We recommend that you get this permission in writing and keep a copy for your records. We, our partners, and our installers, cannot be held responsible for any problems arising from a failure to obtain and evidence this permission.
Eligible householders are being offered a free slow release rainwater tank that is plumbed between the downpipes draining from the roof and the drainage network on their property. There are a number of different types of tank available, and Our Rainwater staff will help select the most suitable tank(s) for your property.
The tank, fittings, and installations are being offered for free to eligible householders. There is no charge to householders for any aspect of this scheme.
The householder will own any rainplanter(s) installed on their property under this scheme. Our Rainwater will provide householders with safety and maintenance advice when they install your rainplanter(s), but the ongoing maintenance of the tank and fittings is the responsibility of the householder.
After installation the tanks, fittings, and other elements of the installation, except Our Rainwater’s monitoring equipment, will belong to the recipient householders.
A number of select installations will be offered a tank monitoring devices that measure how your tank is performing at slowing the flow of water into the drainage network. This helps us to evaluate the impact of the scheme, and improve the design of our tanks for future schemes.
Our mission is to help learn how these attenuation devices can help communities mitigate flooding and sewer overflows, so it’s important that we monitor as many installations as possible. As such, if you aren’t happy to have a monitoring device installed, then we may offer your slow-release rainwater tank to someone else.
Tank monitors remain the property of Our Rainwater, and we ask that householders avoid disturbing them as this can limit the accuracy of the data that they collect.
Our Rainwater and South Gloucestershire Council are the points of contact for this scheme, and all communications regarding the scheme will come from Our Rainwater or South Gloucestershire Council staff. If you have any questions regarding the scheme please get in touch with them for assistance.
Our Rainwater will be conducting the installations, and will contact you to arrange the installation itself. Our Rainwater staff will carry identification cards, and will never ask for payment for any element of their work.
If you wish to withdraw from the scheme prior to installation, please contact Our Rainwater as soon as possible using the contact details at the bottom of this page, or by replying to any email from us.
Your rainwater tank(s) will slow the flows into the drainage networks and help store rainwater for a sunny day, so we would like it if you could keep the rainwater tank in place for as long as possible.
If your tank has been fitted with monitoring equipment, then within or shortly after the 12 month monitoring period Our Rainwater may contact you to arrange recovery of the monitoring device built into it. This will have no impact on the performance or look of your device, and will give us vital insight into the effectiveness of this scheme.
From time to time Our Rainwater may contact householders to inform them of new schemes in their area, or to invite householders to share further details about their engagement in the scheme.
Our Rainwater may request access to the installations on the householders’ property in order to check that they are working as effectively as possible. This is very useful as it helps us to improve this scheme and develop future schemes, so we’d be very grateful if householders allowed this.
There is no ongoing warranty for the materials provided as part of this scheme, and the ongoing maintenance, repair, and disposal of the tank and fittings is the responsibility of the householder.
Your tank and fittings will be installed by insured and qualified Our Rainwater staff. They will ensure that the work that they conduct is safe and sound. In the extremely unlikely event that the installation work has caused damage to your property then Our Rainwater will be liable for remediation. Should you have any concerns about any work undertaken by Our Rainwater staff please do get in touch.
In no event will Our Rainwater or South Gloucestershire Council be liable for damages arising out of the use of the rainwater tanks and components provided under this scheme, nor for damage caused by severe weather for which the installation is not designed.
In delivering this scheme, Our Rainwater will collect and process personal data (such as your name, address, and contact details) in order to administer your installation and communicate with you about the scheme.
The location of completed installations may be shared with South Gloucestershire Council so that they can evaluate the effectiveness of the scheme, but personal data such as names, email addresses, phone numbers, or other contact information will not be shared.
Your data is processed in accordance with applicable data protection legislation, including the UK GDPR. For full details of how your data is used, retained, and your rights in relation to it, please refer to Our Rainwater’s Privacy Policy at ourrainwater.com/privacy-policy.
If you have any questions, concerns, or feedback about this scheme, please get in touch with Our Rainwater
• on our website: ourrainwater.com/contact-us
• by email: [email protected]
• by post: Our Rainwater Limited, The Innovation Centre, Rennes Drive, Exeter, Devon, EX4 4RN