Last Updated: 6th February 2024
Introduction
Our Rainwater Ltd operates https://ourrainwater.com. We are committed to protecting and respecting your privacy. This notice informs you of our policy regarding the collection, use, and disclosure of personal information we receive from users of the site.
Contact details
Our Data Protection Officer is the controller for the personal information that we process. You can contact the Data Protection Officer:
The types of personal information we collect
We collect the following types of personal information:
- Information about you and your property that you have given us directly on our website. This may include:
- Your name.
- A contact email address and phone number for you.
- The address of your properties that you would like us to assess for eligibility for downpipe disconnection and rainwater capture schemes.
- The name of the water company servicing these properties.
- Photographs of these properties.
- Information about any downpipe disconnection and rainwater capture schemes that you choose to enrol in. - Information about you, your web browser, and how you interact with our website. This may include:
- - The IP address of your connection and the approximate location that is associated with this IP address.
- Details of your web browser, such as the name, version, and characteristics.
- The areas of our website that you visit, and how long you spend on them.
- How you found our website, such as whether you clicked on a link in a search engine or social media platform. - Information about your experience engaging with schemes through our platform that you give us directly. This may include:
- - Written feedback or graded scores collected using feedback forms.
- Written feedback sent directly to us by email.
- Verbal feedback communicated to us in person or over the phone. - Information about your property that our surveyors, installers, or project partners collect in person. This may include:
- - Photographs of your property before and after installations.
- Details about drainage or flooding problems that impact your property or street.
Where we get personal information from
Most of the information we process is given to us directly by you when you fill in one of the forms on our website, reply to an email from us, or speak to us in person.
We also get address information from a third-party service that helps us match up addresses with the postcode that you’ve given us:
We process personal information associated with how you use our website, which comes directly from your interaction with our website, such as:
- Information provided by your web browser.
- Details associated with your network connection.
- Data generated by your use of our website.
We also get site usage information from a number of third-party services that helps us learn more about how you interact with our site:
What we use personal information for
When you fill in one of the forms on our website we may use the personal information that you provide us in order to:
- Find out what downpipe disconnection and rainwater capture schemes are operating in your area.
- Assess the suitability of your property for downpipe disconnection and rainwater capture schemes and products.
- Recommend products and services that may be available to your property via your water company.
- Arrange for you to be enrolled in a suitable downpipe disconnection and rainwater capture scheme.
- Conduct customer discovery and market research.
When you visit our website we may use the personal information that we gather from your interaction with the site in order to:
- Improve our website in order to make it more user friendly, accessible, and relevant.
- Protect our site from malicious traffic such as hacking attempts.
When you contact us by email, speak to us in person or on the phone, and fill in our questionnaires we use your feedback to:
- Improve our website to make it more user friendly, accessible, and relevant.
- Learn more about your motivations for joining or not joining a scheme, and see how this varies between different demographics and householder types.
- Work with project partners to improve the design of their schemes to improve their impact and adoption.
- Publicise the customer satisfaction ratings that we receive, in order to advertise our work.
Who we share personal information with
If we share personal information we do our best to ensure that the organisations that we share it with will keep it safe and secure, and are themselves compliant with UK data protection legislation.
When you register your interest in downpipe disconnection and rainwater capture schemes we may share your address with:
- Ordnance Survey Limited, see above, in order to validate your property address.
- Your water company, in order to:
- - Help them assess the demand for such schemes in your area.
- Find out whether they are running any schemes that your property may be applicable for. - Your local authority, so that they may understand the demand for such schemes in your area.
If you choose to enrol in a downpipe disconnection or rainwater capture scheme we may share your contact details and details about your property and chosen scheme with:
- The organisation that is operating the scheme, such as your water company or local authority, in order to:
- - Enrol you in the scheme.
- Ensure that you are provided with the correct product or service.
- Allow them to report their community engagement to their regulators, such as Ofwat. - One of our chosen third-party providers. These may vary from customer to customer based on the location of the property, the water company servicing the property, and the scheme enrolled in. The contact details for the providers that we use for any given installation will be laid out in the installation terms and conditions that we ask customers to accept prior to installation. These providers are our:
- - Suppliers, so that they can provide your chosen product.
- Delivery companies, so that your chosen product can be delivered to your property.
- Engineers, so that they can visit your property in order to survey it and install your chosen product.
If you enrol in the Thames Water Community Centric Rainwater Management Project, we may share your contact information with our project partner:
- Indepen Consultancy: https://indepen.uk.com
- This is so that you can be contacted for research purposes to learn more about your engagement with the project.
If you enrol in the Eastbourne Roselands Blue Heart Project, we may share your contact information with our project partner:
- Blue Heart: https://www.blueheart.org.uk/
- This is so that the Blue Heart project team can monitor the scheme progress, learn more about how householders have engaged with the scheme, and improve the scheme rollout for better adoption and impact.
We may also share any personal information we process if required to by UK law.
How we store personal information
We store personal information securely in a variety of places:
- The personal information collected on our website is stored securely in EU-based data centres.
- Our emails and organisational data are stored securely by a global cloud services provider that has been confirmed compliant with GDPR legislation by the European Data Protection Authorities.
- Our customer databases are stored securely by a global cloud services provider that has been confirmed compliant with GDPR legislation by the European Data Protection Authorities.
We require that our staff uphold stringent data-security practices to ensure that the personal information that they work with remains secure. This includes limiting the access that staff have to personal data on a need-to-know basis.
We follow industry-based best practices for data security and management.
How long we store personal information for
We store personal information for a period of five years from when it was collected. We may store personal information for longer when required to by UK law. We dispose of personal information securely, and may dispose of it earlier when required to by UK law or on request of the data subject.
Our lawful basis for processing personal information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing personal information are:
- When we have your consent to do so.
- You may withdraw your consent for us to process your personal information at any time by contacting us using the information at the top of this policy.
- When we have a contractual obligation to do so.
- Such as when you contract us to install a downpipe disconnection or rainwater capture product for you.
- When we have a legal obligation to do so.
- Such as to comply with a court order.
- When we have a legitimate interest to do so.
- Such as in order to maintain the security of our website and other ICT infrastructure.
Your rights regarding your personal information
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
- Your right of access
- You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.
- Your right to rectification
- You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.
- Your right to erasure
- You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.
- Your right to restriction of processing
- You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.
- Your right to object to processing
- You have the right to object to processing if we are able to process your information because the process is in our legitimate interests. You can read more about this right here.
- Your right to data portability
- This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. There are some exceptions to this right. You can read more about this right here.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
If you wish to make a request please use the contact details at the top of this policy.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this policy.
You can also complain to the ICO if you are unhappy with how we have used your data: