Fairmead in Bloom: Privacy Notice 

This privacy notice tells you what to expect us to do with your personal information. 

Contact details 

Post 

The Innovation Centre, Rennes Drive, Exeter, Devon, EX4 4RN 

Telephone 

01392325557 

Email 

[email protected] 

What information we collect, use, and why 

We collect or use the following information to administer the competition, including delivery of prizes:  

• Names and contact details  
• Addresses  
• Photographs or video recordings 
• Information relating to compliments or complaints  

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details  
• Address  
• Customer or client accounts and records  
• Correspondence  

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.  
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.  
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.  
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.  
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.  
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.  
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.  

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.  
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.  

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.  
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.  

Where we get personal information from 

• Directly from you  

How long we keep information 

We will keep data related to this competition for 3 years. 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. 

Who we share information with 

Others we share personal information with  

• Data processors: 
• Google, who host the form used to enter the competition 
• Microsoft, to allow us to contact you by email regarding the competition 
• Royal Mail, to allow us to deliver competition prizes 
• Other relevant third parties:  
• Catchment to Coast Programme (Southend on Sea City Council) who have arranged for this work to take place 
• Anglian Water Limited who are funding this work 

How to complain 

If you have any concerns about our use of your personal information, you can make a data protection complaint to us: 

Online: https://ourrainwater.com/contact-us 

Email: [email protected] 

Telephone: 01392325557 

Post: Our Rainwater Limited The Innovation Centre Rennes Drive Exeter EX4 4RN 

You can view our data protection complaints procedure at this link: https://ourrainwater.com/privacy-policy 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.  

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Helpline number: 0303 123 1113  

Website: https://www.ico.org.uk/make-a-complaint